Keep in touch with your customers through automated email follow-up.

Your customers receive personalised emails 30, 90 and 180 days after their purchase.

Login with your itembase account to subscribe to reConnect

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Customer Retention

Proven to increase your repeat business by 20%.

Maximum Conversion

2x higher conversion rate than average customer communications.

One-time Setup

Activate & we'll do the rest.

Why should you use our reConnect service for customer retention?

Stay in touch with your customers

Emails are automatically sent to customers 30, 90 and 180 days after purchase. You can also choose the time frame.

Bring your customers back

Personalised, engaging emails

Products recommendations are made based on the customer's latest purchase and your best sellers.

Improve customer loyalty

Real value at an affordable price

No setup fee - you only pay £0.10 / $0.14 per transaction (excl. VAT) (subject to a minimum of £ 10 / $ 14 (excl. VAT) for any given full calender month). Free to cancel at any time.

Flexible pricing, pay based on the number of transactions of your shop.

itembase is trusted by over 120,000 partner shops

"The concept of contacting previous customers is exactly what I wanted to do myself, but didn't have the time."

- alphacomicsshop

"itembase has significantly improved our return customer ratio."

- scottsdaleestatecollection05

"Thanks Itembase, you took a weeks worth of work and got it done in less than 10 minutes."

- ssi1990

How it works

PHASE 1 - CONNECT YOUR SHOP

The itembase plugin is compatible with all major shop platforms and can be activated in seconds.

PHASE 2 - INACTIVE CUSTOMERS ARE IDENTIFIED

itembase identifies non-returning customers automatically. We monitor three periods of inactivity for every customer - 30, 90 and 180 days.

PHASE 3 - AUTOMATIC EMAIL FOLLOWUP

Your customers receive emails after 30, 90 and 180 days of inactivity, regarding their last purchase and product recommendations.

Make sure your customers remember you

Let them know about your great products with our customised marketing emails

Let's get started